Copyright: Help - Pacific Image Communications,Inc. 1997


Supervoice Installation Index
Installation Index

Requirements

COM Port Problems

Parameters

Next Installation Disk

Installation Complete

Failure to Install


Requirements

The Requirements dialog box displays your PIC application's version number and copyright information. This screen also gives the minimum hard disk space is required to install the software.

Program Directory

The installation program expands the compressed PIC application and data files and copies them to a directory on the hard disk; unless it is told otherwise, it creates a default directory and installs the application files there.  To install your PIC application on an alternative drive or directory, type the full path and directory name.

Note: Windows uses free hard disk space for temporary memory storage. This may cause an error when installing your PIC application if DOS reports over 3 MB of hard disk space available when that space is actually set aside by Windows for Virtual Memory.

Note: Most of the files on the installation diskette are in a compressed format.  Simply copying the files from the installation diskette to your hard disk will result in a faulty installation.


COM Ports:  Basic Troubleshooting

The simplest way of checking for COM port problems is to use Windows' Terminal program:

1.	With no other communications software running, click on the Terminal icon in the Accessories program group.

2.	Select Settings from the Terminal menu bar and select Communications from the Settings menu.

3.	Select the appropriate COM port in the connector box and click OK.  If the COM port is not available, you will see an error message.   Select 19,200 baud rate as the communication speed.

4.	In Terminal's window, type AT and press ENTER.  If your connection is correct and your board is functioning properly, you will see the response OK appearing on the screen. (If your modem is not turned on or is disconnected, the letters "AT" will not appear in the Terminal window.) Type AT+FCLASS=? and press Enter. If your board is a Class 1 or Class 2 modem you will see one of the following responses:

1) 0,1 for Class I and data modem,

2) 0,2 for Class 2 and data modem, or

3) 0,1,2 for Class 1, Class 2, and data modem.

If a COM port is available, and if the modem is set to that COM port, Your PIC application should install using that COM port. If Windows' own Terminal program cannot see a COM port, then that port is either in use or unavailable due to a hardware or software problem which is unrelated to your PIC application.

NOTE:  COM 1 and COM 3 share interrupts, as do COM 2 and COM 4.  As a result, if a device such as a mouse, for example, is set to COM 1 and your PIC application and your modem are using COM 3, there may be a conflict, which could seriously affect the performance of your mouse.

For INTERNAL modems:  You may also use Microsoft's MSD utility to tell if your computer recognizes your internal modem.  From the MS-DOS prompt, type MSD and press ENTER.  In the main MSD window, select COM Port.  You will see a list of technical specifications for each COM port; for the COM port which you wish to use, the UART chip number should be listed as 16550.  If you see a different number, or if no UART chip is listed, examine your modem to see if it is installed or configured properly; if you cannot get your computer to recognize your internal modem, call the modem's manufacturer.


Parameters
Installation Parameters

During installation, you will see a dialog box requesting the following information.  You may fill in this  information after your PIC application has been installed by selecting System Parameters from the Setup dialog box.

User Name, Company Name, Street, City, Fax Number, and Phone Number all appear on outgoing fax cover sheets.

The Company Name also appears in the heading line of all outgoing fax transmissions.

The Communication Port is the port the voice fax board uses for all communications (this includes answering voice and fax calls, as well as sending faxes). Check the User's Guide of your voice fax board to determine the appropriate communication port. Consult  Chapter 1 or Appendix A (Troubleshooting) in the your PIC application’s Manual if you have any questions regarding COM ports.

The Fax/Voice Modem box has two options:

The first, Automatic Fax/Voice Detection, determines the type of modem connected to your system.

The second allows you to install the software without a modem.

When you have entered the correct options and parameters, click on Ok.  You will be able to Cancel installation.


Next Installation Disk

Please insert the next Installation Disk as requested.  If one of the Installation Disks is missing or defective, please contact your software vendor or Pacific Image Communications.


Failure to Install

Your PIC application will not properly install if:

1.  You click on the Cancel button during installation.

2.  There is a damaged or missing file on one of the Install disks.

3.  Your system is protected against the creation of new directories.

There may be other hardware or software conditions which will abort installation.  If your PIC application will not install after several attempts, please contact your modem (or computer) vendor or manufacturer.


Installation Complete

When the installation is complete, a dialog box will appear once again with your PIC application’s version number and copyright information. Click on Ok to complete the installation.